Perched atop Gama Tower, The Westin Jakarta stands as an icon of up to date hospitality, providing sweeping 360° views of town skyline. Located alongside Jalan Rasuna Mentioned within the Golden Triangle — the capital’s bustling enterprise, business and procuring hub — the 5-star property gives unparalleled entry to Jakarta’s most dynamic sights. Inside its hovering areas, friends uncover a whole wellness and way of life vacation spot. These facilities embody a devoted wellness ground, the Heavenly Spa by Westin, elegant occasion venues together with a grand ballroom, and acclaimed eating experiences equivalent to Seasonal Tastes, Henshin, Every day Treats and the Champagne Lounge.
On the helm is Thomas Glaser, Basic Supervisor of The Westin Jakarta, whose management continued to form the property as one among Indonesia’s most recognisable luxurious enterprise inns. Below his management, the resort has not solely maintained its fame for excellence but in addition strengthened its place as a benchmark for contemporary hospitality in Southeast Asia. In dialog with LUXUO, Glaser discusses the evolving definition of luxurious, how The Westin Jakarta continues to satisfy the wants of at present’s discerning travellers and the ideas that information his management in an more and more aggressive market.
Since its launch, The Westin Jakarta has efficiently established itself as a favorite with travellers to the Indonesian capital. Which elements contributed to this success?
The Westin Jakarta’s success is deeply rooted within the power of its individuals and the spirit of the model. From the second friends arrive, they’re welcomed by a workforce that genuinely cares — professionals who embody hospitality with heat, attentiveness, and pleasure. Our associates are the heartbeat of the resort, persistently delivering considerate service that transforms a keep right into a memorable expertise.
As a part of the globally trusted Westin model, we provide greater than only a place to remain — we offer a sanctuary the place wellness, consolation, and purposeful design come collectively. Nestled in one among Jakarta’s tallest buildings, The Westin Jakarta gives breathtaking views and a way of serenity above town’s vibrant power. But it surely’s our dedication to serving to friends really feel their finest — bodily, mentally, and emotionally — that actually units us aside. Whether or not it’s via our signature wellness applications, nourishing delicacies, or intuitive service, we purpose to create an area the place vacationers really feel not simply welcomed, however genuinely cared for.
“At The Westin Jakarta, we don’t simply supply a room — we provide renewal. Our workforce is obsessed with creating moments that matter, as a result of true hospitality begins with coronary heart.“
How is The Westin Jakarta adapting to the evolving expectations of luxurious travellers in Asia? What does luxurious really imply to at present’s traveler?
Increasingly more, friends are wanting past lavish aesthetics and turning towards experiences that really feel genuine, purposeful, and centered on their well-being. At The Westin Jakarta, we’ve embraced this evolution by creating stays that replicate our core values: Private, Instinctive, and Renewal.
We consider luxurious is private — it’s about tuning into every visitor’s rhythm and creating moments that really feel pure and significant. Our service is heat, intuitive, and designed to make each interplay really feel easy.
Our dedication to well-being is mirrored in the whole lot we do. From the Heavenly® Mattress that promotes deep, restful sleep, to our Heavenly Spa by Westin, WestinWORKOUT® Health Studio, and indoor pool with panoramic views, we provide a sanctuary for each physique and thoughts. Company also can get pleasure from private coaching periods, Pilates courses, and nutrient-rich Eat Nicely menu choices — simply to call a couple of — all designed to help a balanced way of life, even whereas on the transfer.
We proceed to evolve by integrating sensible expertise that enhances consolation, curating regionally impressed experiences, and designing areas that invite each productiveness and pause.
Inform us concerning the totally different rooms and suites which will be booked at The Westin Jakarta?
At The Westin Jakarta, we provide a wide range of lodging designed to satisfy the wants of each visitor — from solo vacationers and {couples} to households and long-stay guests. Whether or not it’s a spacious visitor room with a King mattress, a double Queen configuration for added consolation, or a collection that includes a eating and kitchen space, every house is thoughtfully designed to help purposeful journey.
All rooms and suites characteristic floor-to-ceiling home windows, providing sweeping views of Jakarta’s skyline and creating a way of openness and calm. The interiors replicate Westin’s dedication to well-being, with pure tones, intuitive layouts, and signature facilities just like the Heavenly® Mattress and Heavenly® Bathtub, guaranteeing each keep is each stress-free and restorative.
Greater than only a place to sleep, our lodging are crafted to assist friends really feel balanced, targeted, and comfy — whether or not they’re working, unwinding, or just having fun with the second.
You’ve labored throughout key areas in Asia: Bangkok, Koh Samui, Bandung and now Jakarta. What are a number of the most fascinating classes every posting has taught you?
My journey throughout Asia has been each professionally enriching and personally transformative. Coming from Germany, with expertise within the US and Europe, working in Southeast Asia required me to evolve — not simply in how I lead, however in how I join. Every vacation spot taught me one thing totally different.
Bangkok uncovered me to a fast-paced and extremely aggressive surroundings, the place agility was key to success. Koh Samui supplied a deeper understanding of emotional hospitality in a resort setting. Bandung highlighted the significance of group and cultural authenticity. And Jakarta continues to problem and encourage me with its power, complexity, and ambition.
What I’ve realized above all is the worth of adaptability. Working in Southeast Asia means embracing numerous traditions, work cultures, and personalities. It’s about listening extra, understanding native nuances, and growing a management model that’s inclusive, respectful, and empowering.
Over time, Southeast Asia has turn into greater than only a workplace — it’s turn into residence. I really feel deeply related to the area, each professionally and personally, and I’m grateful to share this journey with my Thai spouse, whose tradition and perspective proceed to counterpoint my very own.
As a Basic Supervisor, what’s the very first thing you discover if you enter a resort, and which particulars do you pay specific consideration to?
The second I step right into a resort, I instantly get a way of the power within the house — how the workforce engages with friends, how the surroundings feels, and whether or not the expertise flows naturally. For me, it at all times begins with individuals: their presence, grooming, confidence, and the way they work together with friends and with one another. That human connection is the heartbeat of hospitality.
I additionally pay shut consideration to the product — the cleanliness, the upkeep, and the general situation of the house. These particulars converse volumes about pleasure, consistency, and the tradition of care inside the workforce. Then there’s the service — how real the visitor journey is, from arrival to departure. If the workforce is engaged and the service move is seamless, it signifies a robust sense of belonging. It exhibits that the administration is invested in coaching and repeatedly upskilling their associates.
One among my favourite issues to do is solely sit within the public areas — whether or not it’s the foyer, a café, or the restaurant — and observe. When individuals don’t know who you might be, you get an unfiltered view of how the resort really operates. It’s in these unscripted moments that you just see the authenticity of the service, the rhythm of the workforce, and the real environment we attempt to create for each visitor.
How do you preserve constant service requirements on the property?
Consistency in service begins with readability — guaranteeing each workforce member understands what excellence seems to be like and the way their position contributes to delivering it. At The Westin Jakarta, we deal with constructing a robust service tradition rooted in our model values and native hospitality traditions.
We spend money on coaching and improvement, not simply throughout onboarding however as an ongoing journey. Common teaching, upskilling periods, and cross-training assist our associates keep agile, assured, and aligned with our service expectations.
Equally essential is communication. We preserve open, clear dialogue throughout all ranges of the group. Flat hierarchies and day by day briefings make sure that everyone seems to be knowledgeable, empowered, and capable of contribute concepts or increase issues. This creates a way of possession and accountability.
We additionally depend on visitor suggestions and inside audits to watch efficiency and determine areas for enchancment. Finally, consistency comes from tradition. When individuals really feel valued, trusted, and related to a shared goal, nice service turns into second nature.
What can guests to The Westin Jakarta count on by way of eating experiences?
At The Westin Jakarta, eating is greater than only a meal — it’s a curated expertise that blends international flavors with native authenticity, crafted by a workforce of passionate culinary specialists.
Our friends can stay up for distinctive culinary highlights led by our specialty cooks:
- Chef Nandan Ghosh brings the daring, fragrant flavors of Indian delicacies.
- Chef Loh Yun Fatt gives refined Chinese language specialties.
- Chef Akira Oshita presents a novel Nikkei expertise, fusing Japanese and Peruvian influences.
- Chef Chiko Fonia and his kitchen brigade showcase the richness of Indonesian delicacies with creativity and coronary heart.
Our thoughtfully designed F&B retailers cater to a variety of tastes and events:
Seasonal Tastes: A vibrant all-day eating venue that includes dwell cooking stations, all kinds of worldwide dishes, and wholesome choices impressed by the Westin Eat Nicely program — together with recent herbs and greens from our personal hydroponic backyard.
Every day Treats: An ethereal, welcoming café providing premium espresso, tea, and matcha, alongside a choice of candy and savory delights — good for informal conferences or a quiet second to recharge.
Champagne Lounge: A classy house to unwind after a protracted day, with traditional drinks and panoramic views of Jakarta’s glittering skyline.
Henshin – Bar & Restaurant: Situated on the highest flooring, Henshin gives an elevated Nikkei eating and nightlife expertise, combining daring flavors with breathtaking views and a vibrant environment.
Inform us concerning the vibrant rooftop bar at The Westin Jakarta, an actual gem in Jakarta!
Situated atop The Westin Jakarta, Henshin is greater than a rooftop bar — it’s a journey of transformation, true to its identify which suggests “transformation” in Japanese.
Because the crown jewel of the resort’s culinary scene, Henshin has carved out its personal id as a vacation spot venue — a spot the place Jakarta’s vibrant power meets elevated magnificence. Whether or not you’re sipping a signature cocktail crafted by skilled mixologists or savoring the daring flavors of Nikkei delicacies, each second at Henshin is designed to awaken the senses.
The rooftop bar pulses with life, providing panoramic views of town paired with curated beats from resident DJs. It’s an area the place locals and vacationers alike collect to have a good time, join, and unwind.
Upstairs, the Peruvian-Japanese restaurant is helmed by Chef Akira, whose mastery of Nikkei delicacies brings a refined but adventurous spirit to the desk. His menu blends the fragile precision of Japanese approach with the fiery soul of Peruvian substances. Signature dishes like ceviche, tartare de atún, and Wagyu beef showcase daring flavors, recent substances, and a culinary philosophy rooted in transformation and discovery.
Each element at Henshin — from its placing structure to its vibrant ambiance — is designed to captivate and encourage, making it one among Jakarta’s most iconic culinary locations.
How essential is sustainability in your culinary method and the way will you replicate this throughout the resort’s eating venues?
Sustainability isn’t only a development at our eating venues — it’s a guideline. Throughout the resort, we’re dedicated to creating experiences that aren’t solely scrumptious but in addition accountable and future-focused. At Seasonal Tastes, our hydroponic backyard is a residing image of this dedication. It permits us to develop recent herbs and greens on-site, decreasing our carbon footprint whereas guaranteeing peak taste and vitamin.
We additionally prioritize regionally sourced substances, working intently with licensed companions throughout Indonesia to herald the freshest seafood, fish, and occasional. Our menus characteristic cage-free eggs, reflecting our dedication to animal welfare and clear, lean meals choices. This method helps native communities, ensures high quality, and permits us to supply dishes which might be each healthful and ethically sourced.
By specializing in traceability, freshness, and moral sourcing, we’re not solely elevating the eating expertise — we’re additionally contributing to a extra sustainable future for Jakarta’s culinary scene.
Inform us extra concerning the spa & wellness services at The Westin Jakarta?
Wellness is a central pillar of the visitor expertise at The Westin Jakarta, thoughtfully built-in into each side of the keep. The devoted wellness ground on the 50th stage gives a sanctuary above town — a spot to recharge, restore, and reconnect.
On the coronary heart of this house is the Heavenly Spa by Westin, the place signature therapies are designed to assuage each physique and thoughts. From therapeutic massages to revitalising facials, each expertise is crafted to advertise renewal and steadiness.
For individuals who thrive on motion, the WestinWORKOUT® Health Studio supplies state-of-the-art tools and galvanizing skyline views. Company also can guide periods with one among our three licensed private trainers, who supply tailor-made steerage to assist obtain particular person health targets. As well as, we host common Pilates and Yoga periods, creating alternatives for conscious motion and holistic well-being.
The wellness ground additionally options an indoor swimming pool, a serene house for laps or leisure, complemented by a sauna, steam room, and a Vitality Pool — all designed to reinforce circulation, detoxify, and promote deep rest. Whether or not you’re beginning your day with a dawn swim or winding down with a spa ritual, the wellness expertise at The Westin Jakarta is instinctively restorative, private and elevated.
What’s your imaginative and prescient for the way forward for The Westin Jakarta over the subsequent few years?
Trying forward, my imaginative and prescient for The Westin Jakarta is obvious: to place the resort not solely as a beacon of hospitality excellence however as a real Westin model ambassador in Southeast Asia — a property that absolutely embodies the model’s pillars of non-public well-being, instinctive service, and renewal.
A prime precedence is to turn into one of the best employer within the metropolis. Meaning constructing a high-performance, dynamic, and interesting workforce tradition the place associates really feel empowered, impressed, and proud to contribute. We’re investing in management improvement, recognition applications, and a office surroundings that celebrates variety, creativity, and collaboration.
On the culinary entrance, we purpose to outline and reposition our meals and beverage retailers to replicate each international developments and native authenticity. Every venue could have a definite id, elevated storytelling, and a transparent worth proposition — whether or not it’s vacation spot eating, wellness-focused menus, or vibrant social experiences. Sustainability, innovation, and guest-centricity will information each resolution.
Finally, The Westin Jakarta will proceed to evolve as a spot the place friends really feel higher once they go away than once they arrived — and the place our workforce feels proud to form that journey daily.
What makes a resort keep an unforgettable expertise?
An unforgettable resort keep is crafted via a considerate mix of personalization, service excellence, and innovation. It begins with really realizing your visitor — understanding their preferences, anticipating their wants, and creating moments that really feel uniquely tailor-made to them.
Delivering curated experiences that align with the model’s id is vital. Whether or not it’s a wellness-focused keep, a culinary journey, or a cultural immersion, the expertise ought to really feel intentional and related to the visitor’s goal of journey.
Equally essential is invisible but attentive service — being current with out being intrusive. When service flows naturally and seamlessly, it creates a way of ease and luxury that friends bear in mind lengthy after they go away. Partaking workers make all of the distinction. Real heat, genuine interactions, and a ardour for hospitality can flip a very good keep into an incredible one.
Lastly, sensible, state-of-the-art expertise enhances the expertise by providing comfort and personalisation — from cellular check-ins to in-room controls and curated digital content material. When expertise helps, reasonably than replaces, the human contact, it elevates the complete visitor journey.
The Westin Jakarta is a part of the Marriott Bonvoy community. What sort of worth does this convey to the property?
Being a part of the Marriott Bonvoy community brings super worth to The Westin Jakarta, each in attain and in visitor expertise.
First, there’s the facility of the community impact — with Marriott’s international footprint, we’re related to just about each key supply market around the globe. This permits us to welcome a various mixture of vacationers who already know and belief the model.
Second, loyalty performs a pivotal position. Marriott Bonvoy members convey with them a wealth of insights via their visitor profiles, permitting us to personalize their keep based mostly on previous preferences and behaviors. This helps us ship a extra tailor-made, seamless expertise from the second they arrive.
Lastly, unique member advantages equivalent to complimentary nights, room upgrades, and Govt Lounge entry add significant worth to our friends’ stays. These perks not solely improve satisfaction but in addition foster long-term loyalty.
In essence, Marriott Bonvoy strengthens our capability to ship constant, high-quality service whereas providing friends the popularity and rewards they worth most.
How do you see the hospitality trade evolving within the subsequent few years?
The way forward for hospitality is being formed by three key pillars: the human contact, revolutionary applied sciences, and sustainable practices. The human connection will at all times be on the core of our trade. Irrespective of how superior expertise turns into, it’s the heat, empathy, and attentiveness of our people who create really memorable visitor experiences.
On the similar time, innovation is reworking how we function. From customized digital journeys to seamless, contactless providers, expertise helps us improve comfort whereas permitting our groups to focus extra on significant interactions.
Sustainability is one other space that continues to encourage. As vacationers turn into extra aware of their affect, we’ve a accountability to guide with goal — whether or not via decreasing our environmental footprint, supporting native communities, or selling wellness and conscious journey.
Collectively, these three pillars are redefining what it means to ship distinctive hospitality — mixing care, creativity, and conscience into each visitor expertise.
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