SBI ramps up digital push with Yono 2.0 emigrate department clients

State Financial institution of India (SBI) Chairman Challa Sreenivasulu Setty, left, with Chief Government Officer (CEO) and Managing Director (MD) of Tata Consultancy Companies (TCS) Ok. Krithivasan throughout the launch of ‘YONO 2.0’, a brand new model of the financial institution’s app, in Mumbai, Monday, Dec. 15, 2025.
| Picture Credit score:
SHASHANK PARADE/PTI

The nation’s largest lender, SBI, has launched into a centered challenge to assist its clients visiting branches migrate to cost-efficient digital banking channels, a high official stated on Monday.

Talking on the launch of a brand new model of its Yono app, financial institution chairman C S Setty stated the financial institution has begun an initiative through which devoted executives or flooring managers assist clients migrate to the digital channel, which can be very handy for them.

“We have already got 3,500 executives in branches to assist the purchasers and can take it to 10,000 by March 31, 2026,” Setty instructed reporters right here.

Setty stated a subsidiary firm is taking good care of the challenge and enterprise the contemporary hiring of employees for the aim, he stated.

The financial institution’s chairman stated the financial institution goals to tackle cost biggies like Google Pay and PhonePe with the brand new model of Yono 2.0 and added that the model working throughout cell, tablets and likewise desktops can be utilized by different banks’ clients as nicely.

At current, 9.60 crore of SBI’s over 50 crore clients use Yono, and the financial institution is focusing on to have 20 crore clients on the platform, Setty stated.

The revamped app permits SBI to accumulate a buyer at a tenth of the price, Setty stated, including that with the brand new model, it goals to do 90 per cent of the 70,000 each day account openings utilizing Yono.

All current Yono customers will step by step obtain updates, and inside a specified time, everybody will likely be on the brand new model in a seamless approach, Setty stated.

Setty stated that for the time being, there aren’t any monetisation plans for the Yono franchise.

Revealed on December 15, 2025