Leopard Catamarans, whose crusing and energy catamarans are inbuilt South Africa by Robertson and Caine (R&C), has introduced particulars of its enhanced guarantee providing, which leverages many years of buyer suggestions and industry-leading digital know-how.
Advantageous-tuned over the previous yr, the intensive guarantee programme is “designed to supply catamaran house owners with distinctive assist and peace of thoughts”, based on Leopard. The great dual-warranty framework combines builder and OEM protection with real-time digital monitoring and world service community integration, streamlining submissions whereas decreasing response instances.
The builder guarantee offers 14-month safety towards development defects – starting from beauty imperfections to set up points – plus prolonged 24-month protection for non-structural home windows, recognising the distinctive stresses of marine environments. Lengthy-term structural assurance continues with six-year protection for hulls, decks, deck lids, flybridges, bulkheads and structural webs.
The OEM guarantee ensures all onboard methods are lined by every manufacturing associate. As soon as house owners are registered with Yanmar, Northern Lights and Raymarine, Leopard will act because the proprietor’s single liaison, eradicating the complexity of managing a number of producer relationships.
Additional simplifying the claims course of, Leopard has developed a guaranty portal on its web site. A devoted group evaluations every submitted declare and presents house owners standing updates via Trello, a web-based workflow utility.
Leopard’s claims course of offers real-time declare transparency, connecting house owners straight with assist groups, engineers and R&C technicians via shared standing updates, progress notes and reside commentary all through the restore course of.
Whether or not the problem falls underneath the R&C guarantee or OEM, Leopard will assign the declare to a guaranty buyer assist agent who will assist consider and course of the declare from begin to end. That very same agent stays the proprietor’s predominant level of contact for all facets of the guarantee declare, from revising or approving estimates, funds and reimbursements.
Leopard’s world community spans six continents and greater than 20 nations, offering house owners with worldwide assist when and the place they want it.
Prioritising getting house owners again on the water as rapidly as potential, Leopard works with certified service centres for R&C guarantee work or the proprietor’s most popular yard for smaller repairs. For OEM claims, Leopard straight resolves easy points, or assigns licensed technicians and authorised service centres for advanced engine or electronics issues.
“The purpose with our guarantee programme is easy: to present Leopard house owners the boldness and readability they deserve,” mentioned Jese Vega, Leopard’s Guarantee and Commissioning Supervisor. “By combining many years of buyer suggestions with new digital instruments and a really world service community, we’ve created a system that prioritises quick, clear assist, wherever on this planet our house owners are cruising.”
For extra data go to leopardcatamarans.com
This text was first seen on YachtStyle.com.
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