Freshworks has talked about it’ll buy FireHydrant, a provider of AI-powered incident administration software program program, for an undisclosed value.
Based mostly on an announcement, this combination will ship collectively Freshservice’s IT Service Administration (ITSM) and FireHydrant’s core IT Operations Administration (ITOM) as a unified AI-native ServiceOps decision designed to simplify operations, proactively cease disruptions, and assure distinctive IT service reliability.
The acquisition is anticipated to close in Freshworks’ first fiscal quarter of 2026, matter to customary closing circumstances.
Freshworks CEO Dennis Woodside
Based mostly in 2018 by Robert Ross and Dylan Nielsen, FireHydrant has expertise in IT and DevOps with shoppers all through consumer and enterprise industries.
“We think about the FireHydrant experience will contribute to our imaginative and prescient of unifying IT and employee experiences the place service, asset, and operations administration converge with AI to drive enterprise continuity and effectivity,” talked about Dennis Woodside, CEO and President of Freshworks.
The blended offering of the two corporations is anticipated to raised deal with the operations throughout the event of any downtime by way of unified visibility, faster response and proactive IT that spot recurring patterns and forestall them from occurring as soon as extra.
FireHydrant Founder and CEO Robert Ross talked about, “Freshworks shares the core philosophy that has guided FireHydrant since day one: software program program should make life less complicated for the people using it. We constructed FireHydrant to eradicate the chaos and ache of incident response, and now, with Freshworks, we’re creating what we now have always believed should exist: a unified, end-to-end operational and reliability platform.”
Based mostly on information from Tracxn, Freshworks has made a whole of 15 acquisitions, which included corporations from three nations—India, america and Singapore. These have been related to the segments of buyer assist software program program, purchaser success administration and chatbots. The latest acquisition was Device42 in Would possibly 2024 for an enterprise value of $230 million.
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