Dubai Electrical energy and Water Authority (DEWA) has processed greater than 7.2 million transactions throughout its digital platforms in the course of the first half of 2025, reaching a digital service adoption fee of 99.5 per cent.
The transactions have been distributed throughout a number of channels: 1.1 million by the DEWA web site, 2.6 million through the good app, and three.5 million by partner-supported platforms.
DEWA’s digital excellence reaches new heights
The utility accomplished greater than 100 integration tasks with 65 authorities and personal organisations by the top of June 2025.
Saeed Mohammed Al Tayer, MD & CEO of DEWA, stated: “In keeping with the sensible directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, we proceed our tireless efforts to boost the standard of digital life and speed up the digital transformation course of in DEWA and the emirate of Dubai.
“We’re eager to advance our management in using AI innovation and the newest applied sciences to supply extra environment friendly, efficient and high quality companies, and to develop modern digital options that improve the expertise and happiness of stakeholders, serving to to scale back their carbon footprint and supporting sustainability efforts.”
Al Tayer stated the organisation stays dedicated to advancing management in synthetic intelligence innovation and expertise deployment to supply extra environment friendly companies and develop digital options that improve stakeholder expertise while lowering carbon footprint and supporting sustainability efforts.
“At DEWA, we’ve a safe and superior digital infrastructure that retains tempo with our ambitions for digital transformation and our efforts to make Dubai a world centre for innovation and expertise. We undertake the ‘Providers 360’ coverage in all our companies to scale back procedures, obtain zero paperwork and assist to determine a number one international system in authorities work,” Al Tayer added.
DEWA operates a complete ecosystem of digital channels, together with its web site, good app and buyer care centre techniques. All platforms function by inexperienced information centres that rely solely on clear power.
The utility gives companies by Rammas, its digital worker supported by ChatGPT. Rammas is accessible throughout a number of platforms, together with DEWA’s web site, good app, Fb web page, Google Residence, service robots, WhatsApp Enterprise at 04-601 9999 and Amazon’s Alexa.
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