Dai-ichi selected India for its wealthy tech ecosystem, authorities help, and educational depth.
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Dai-ichi Life Group, a Japanese listed life insurance coverage main, is about to considerably increase its International Functionality Centre (GCC) in India by growing its workforce to roughly 600 staff from the present stage of 50-60 staff throughout the subsequent three years.
Whereas the present 60 staff in India are “nearly all Indian,” extra groups of 30 to 40 folks in Japan are targeted on supporting this India initiative.
Stephen Barnham, International CDO-CIO of Dai-ichi Life Group, mentioned the choice to find its GCC in India is rooted within the nation’s strong ecosystem for know-how expertise. “India is without doubt one of the solely markets the place the expertise, the federal government help, and the educational establishments are all there within the ecosystem,” he mentioned.
Japanese market challenges immediate abroad innovation push
This growth is a direct response to demographic challenges in Japan, the place the shrinking life insurance coverage market necessitates progress from new companies, capital-light ventures, platform companies, welfare advantages, and abroad growth.
Dai-ichi Life, based in 1902 and listed in 2010 to facilitate world growth, presently operates in 10 markets, together with being the biggest life insurer in Australia, a high 15 participant in america, and a high overseas participant in Vietnam.
A major problem for Japanese monetary establishments establishing tech centres in India has been cultural and language variations. Dai-ichi Life is proactively addressing this, recognising it as a “important journey”. Stephen Barnham famous that firms efficiently bridging this hole will acquire a “large aggressive benefit”.
Capgemini facilitates GCC by means of build-operate-transfer mannequin
Capgemini established the GCC in a build-operate-transfer mannequin.
Stephen mentioned Capgemini helped the corporate in constructing bridges, navigating cultural and language variations between Japan and India. This help is especially vital on condition that Japan’s related time zone however completely different language and tradition pose completely different challenges, utilising Capgemini’s bilingual and bicultural groups within the two nations.
“Plans are in place to ship workers from Japan to India and vice versa to foster cross-cultural understanding and communication. That is a part of a rotation system to teach and develop expertise, serving to them study different languages and cultures,” he mentioned.
The partnership goals to co-innovate options that streamline operations, leverage information analytics and synthetic intelligence, strengthen cybersecurity defences, and improve the client expertise for Dai-ichi Life Group.
Printed on July 15, 2025
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