Air India rolls out fog-care initiative as DGCA declares Dec 10–Feb 10 low-visibility window

Air India on Tuesday introduced that it has initiated a number of measures, comparable to CAT III B crew rostering, CAT III B plane readiness, network-wide airport readiness, tech-enabled passenger help and proactive communications to minimise passenger inconvenience throughout the ensuing fog season.

“Following marked enhancements in operations throughout the fog window final 12 months, and taking cues from the earlier years’ experiences, Air India has additional strengthened its inside SOPs and adopted proactive measures to handle potential fog-related delays and disruptions,” the airline mentioned.

Air India’s initiatives to mitigate disruption throughout fog season

Based on the airline’s official launch, a number of initiatives have been put in place to mitigate disruption and minimise passenger expertise throughout the fog season. These embody:

• Crew readiness: Air India will guarantee sufficient cockpit crew, educated in Low Visibility Operations (LVO) via CAT III B or particular Instrument Touchdown System (ILS), is in place to function flights throughout the essential fog window. This additionally features a educated crew on stand-by for any exigency.
• Plane readiness: Cat III B-certified plane will probably be deployed for operations throughout the fog window at strategic places which might be vulnerable to fog influence.
• Station readiness: It will embody making certain there are sufficient floor assist groups to assist passengers and retaining prepared care packages with refreshments and different sources at origin, in addition to diversion airports. Airport groups will monitor delays, make common bulletins, and proactively rebook impacted passengers on different flights.
• Schedule planning: As per Air India, flight schedules have been aligned to minimise inconvenience to passengers on long-haul and metro-to-metro flights with onward connectivity.
• Disruption monitoring: The Built-in Operations Management Centre and groups at key airports throughout Air India’s home community will work round the clock to maintain each flight operating safely and easily. This contains real-time met forecast to assist put together for anticipated disruptions, security danger assessments for extreme climate alerts and enabling proactive schedule changes.
• Buyer contact centre readiness: Air India has arrange devoted groups as a part of the client contact group to information passengers on fog-related queries. Passengers will obtain alerts over SMS, WhatsApp and e-mail earlier than arriving on the airport, and real-time updates will proceed throughout the Air India web site and social channels.

Air India has additionally activated its ‘Fog Care initiative’ to assist passengers in situations the place there are delays or schedule adjustments because of conditions past its management.

Underneath the initiative, flights which might be more likely to be affected by fog, based mostly on the met forecast, are proactively recognized, and passengers are alerted about any delay or a change in schedule.

Passengers even have the choice to avail a complimentary rescheduling or go for a full refund with out penalty via Air India Fog Care.

Air India additional clarified that the northern components of India, together with Air India’s major hub, Delhi, expertise low visibility because of dense fog, with a possible to have a cascading influence on flight schedules throughout the community.

Moreover, India’s aviation regulator, DGCA, has introduced December 10, 2025, to February 10, 2026, because the official fog window this season.